In the event of the customer needing to make a complaint, firstly they should call us on (+33)  7 56 75 84 60 or email contact-us(at) or use the online form within our contact us page. In many cases, a complaint is best resolved by the person responsible for the issue in question. If the complaint has been received by that person, they may be able to resolve it swiftly and will do so if possible and appropriate. 

The acknowledgement should say who is dealing with the complaint and when the person complaining can expect a reply. Ideally complainants should receive a definitive reply within 3 days. If this is not possible because for example, an investigation has not been fully completed, a progress report should be sent with an indication of when a full reply will be given. Whether the complaint is justified or not, the reply to the complainant should describe the action taken to investigate the complaint, the conclusions from the investigation, and any action taken as a result of the complaint. 

In line with the Consumer Online Dispute Resolution (ODR) laws established by the European Commission we here by establish this channel to consumers who have a complaint about a product or service bought online to submit the complaint by filling the form below or using the online Live Chat 

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